Support and FAQ
This page is for help with the app. It isn’t monitored for urgent support. If you need help now, see Urgent help.
Contact
Email risebeside.support@gmail.com. We aim to reply within a few working days. This inbox isn’t monitored for urgent support: if you need help now, see Urgent help.
Frequently asked questions
Do I need an account?
No. The web app works without one, and essential support will always be available without registering. Optional accounts for saving across devices are planned, but not live yet.
Where is my information stored?
In the current web app, on your device only, in your browser’s storage. It isn’t sent anywhere. If you clear your browser data, it’s gone. When accounts arrive, nothing will be uploaded unless you choose to.
Is anyone watching what I write?
No. Nobody monitors the app, and it can’t send help. Community groups, when they launch, will have human moderators during set hours, but they won’t be monitored all the time.
Is Rise Beside a treatment?
No. It’s a support tool. It hasn’t been clinically approved or proven to work, and it doesn’t replace a GP, a treatment service or emergency help.
Is there AI chat?
No. The guided tools are written in advance and work by buttons.
When will the phone apps be available?
They’re in development. There’s no release date yet.
How do I suggest an improvement?
In the app: Menu → Suggest an improvement. Until feedback delivery is switched on, the app will tell you your feedback hasn’t been sent.